Company Policy and Guidelines

ORDER ARRIVAL

Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 3 days. Outside major metropolitan areas orders will arrive in approximately 5 days.

Made to Order items cannot be returned or exchanged.

EXCHANGES

Exchanges can be made only for regular products within 7 days of receipt.

Contact info@joeyrolon.com for the return authorization number which is needed for the exchange.

Packages without a return authorization number will not be refunded or processed.

ALL custom made items available on the site are final sale and can not be exchanged or refunded

unless defective. Please contact info@joeyrolon.com if an item is received defective within 24 hrs

to ensure a speedy exchange.

RETURN PROCESS FOR EXCHANGES OR RETURNS:

ALL packages must be accompanies by an authorization number.

Ship items in their original packaging. All return packages must be shipped using a service that tracks packages. Joey Rolon Signature LLC does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders.

Returns will be refused if labels and/or tape are applied to the packaging of the actual items.

  • RA numbers must be clearly indicated on the label. Shipments without a RA number will be refused.

  • Closeout products are not eligible for return or exchange.

  • Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it.

  • Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive a email notification when we have finished processing your return.

  • Joey Rolon SIgnature LLC reserves the right to make adjustments to the return policy.

  • Guidelines for returns and exchanges:

ALL packages must be returned in its original condition:

Original condition is defined as:

  • All tags still attached to product.

  • Material must be unworn, unwashed, and unaltered.

  • Merchandise must be in its original packaging.

  • Return shipment must include the packing slip.

  • Reason for return must be indicated.

  • Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.

  • Please contact info@joeyrolon.com to handle your return authorization for any defective item(s).

AUTHENTICITY & WARRANTY

Joey ROlon Signature LLC only carries merchandise that is authentic, first-run, and produced

directly by the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.Joey Rolon Signature LLC warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days.